Frequently Asked Questions

Yes, all items are in stock at the time of purchase. We run multiple platforms (Shopee, Lazada, Website & more) and there may be instances where the last unit of item be purchased on more than one platform, or the synchronisation software that we use malfunctions. In those cases, we will be reaching out to you regarding a possible delay of your order.

We recommend being registered as it would ensure the most convenience for you when you shop. Registering an account also ensures that we are able to reach you with content that might be of interest to you. It will also ensure that you get extra rewards once we have our own loyalty programme ready. If you prefer not to register, no worries! You can still purchase with a guest account anytime!

We will always restock at the nearest available time. However, due to unforeseen circumstances, some products may occasionally be removed from the storefront. If you are concerned about any products being phased out, you may reach our team at light2umalaysia@gmail.com

We DO NOT have a physical outlet, as we work with multiple suppliers and partners. We may divert you to a partner location which may carry specific products you are looking for.

Our website accepts payment via Stripe, Online Banking, Visa & Mastercard Debit & Credit Cards, Union Pay Cards, and e-Wallet Payment.

No, you do not need to sign up for a Stripe account to pay with Stripe. You can also checkout and pay as a guest without having to create an account!

Yes, you can! Our website is integrated iPay88 and supports online banking through major Malaysian banks, so you can purchase from Light2U with confidence!

You can click ‘Track Your Order” at the top of our webpage or choose to see your order status by logging into your Light2U account. You can access your order status from Account>Orders

For order cancelation, please contact our customer service team at light2umalaysia@gmail.com or WhatsApp +6012 357 5608

Yes, we will apply a fixed RM5 shipping charge for orders below RM200 in Peninsular Malaysia or a RM10 shipping charge for orders from East Malaysia.

For orders above RM200, customers are entitled to receive FREE Standard Shipping nationwide.

For Express Delivery (delivery within 4 hours* within Klang Valley only), an extra charge of RM15 will be applied.

*T&C applies. Express delivery is only valid during business hours, before 2pm. Any orders received at night will be given express delivery the next business day. (Monday – Friday)

We ship throughout Malaysia using various shipping partners such as Poslaju, DHL, JnT, Grab, Lalamove or partner logistics.

In store pickup is a service we provide to customers to directly pick up their items from one of our partners. Light2U does not have a physical store, as such, if you require in-store pickup, you will be diverted to one of our partners stores in the Klang Valley.

Your order will take approximately 3-5 business days within Peninsular Malaysia, and up to 7 business days for orders in East Malaysia.

Orders before 4pm on a business day will be processed on the same day and shipped out the next morning. Orders after 4pm will be treated as the next day order. We do not operate on weekends, and any orders received during weekends will be treated as Monday orders. Light2U endeavours to provide our customers with the shortest lead time.

We do not ship on weekends, and we only operate on business days from 9am to 6pm (Mondays – Fridays).

This varies from courier to courier and partner logistic facilities. If you miss your delivery, please reach us at light2umalaysia@gmail.com or WhatsApp +6012 357 5608 and we will proactively engage the courier service to redeliver to your location at no additional costs.

We do not recommend this. However, should you have any problems with your order, please reach out to us at light2umalaysia@gmail.com or WhatsApp +6012 357 5608.

Yes! We do offer express delivery to customers within the Klang Valley (Kuala Lumpur, Putrajaya & Selangor). Please note that express delivery will cost a flat RM15 per item, with bulky items (above 5kg) to cost a RM50 flat fee.

No worries! Our partners have a wide range of products and services, and we are able to cater to your every need, or recommend products if your preferred one is unavailable. If you need specific info/enquiry into specific products, please do not hesitate to reach us at light2umalaysia@gmail.com or WhatsApp +6012 357 5608.

No. Light2U does not offer installation services. We will instead refer your case to a third party vendor who will perform delivery & installation services. There will be an additional charge (separate from your product cost) applied AFTER installation by the third party vendor.

For installation enquiries, please contact light2umalaysia@gmail.com or WhatsApp +6012 357 5608 immediately after placing your orders, so we can arrange a vendor to assist you. If you do not inform us about installation during your order, we will assume your order does not require any installation.