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Terms & Conditions

1. General

You are subject to the following terms and conditions of use (the “Terms and Conditions”) when you access and use www.light2u.com.my (Website) to purchase goods and engage services available through this website. By using the website, you agree to all terms and conditions, which may be updated from time to time without any prior notice.

The website is owned by Light2U Online (M) Sdn. Bhd. (the “Company”). The Company may make agreements with you by electronic means and that such agreements are legal, authentic, and valid for the purposes of the law.

Materials on this Website are provided for lawful purposes only and in a manner, which does not violate the rights of, or restrict or inhibit the use of this Website by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive content or of defamatory, racially, or ethnically objectionable material of any kind or disruption of normal flow of dialogue within this Website.

We recommend checking this page regularly to note any changes we may have made to the Terms of Service.

2. Prohibitions

You must not misuse this Website.

You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the COMPUTER CRIMES ACT 1997. We will report any malicious activities to the relevant law enforcement authorities and cooperate with their investigation.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

3. Terms of Sale

Registration

You will be required to create an account with us to place an order. You agree to provide accurate up-to-date and true information for us to process your order.

Availability of items

All orders are subject to availability and confirmation of the order price.

Shipping

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. All deliveries are only within Malaysia. Orders received after 4pm on Mondays to Friday will be processed and shipped on the next business day. Orders received on Saturdays, Sundays or Public Holidays will be processed and shipped on the next available business day. Light2U will ship according to our best efforts, and are not responsible for any delays caused by shipping partners.

Age Requirement

You are required to be over eighteen (18) years of age to place an order. If you are under the age of eighteen (18), please consult your parents or legal guardians to purchase on your behalf. We retain the right to refuse any request made by you if you are under the required age.

Price & Payment

Prices, where applicable, are in Malaysia Ringgit (MYR). All prices listed are inclusive of GST/SST and any applicable taxes, to provide convenience to shoppers. Prices listed do not include additional shipping costs or installation charges.

Light2U reserves the right to refuse your order request if we discover an error in pricing or discrepancy in payment. You may pay using any of our payment partners available on our website or via bank transfers.

Refunds & Returns

Customers are given seven (7) days from the date of successful delivery to report a defect to light2umalaysia@gmail.com or our customer service representative. We will provide a replacement for the defective product (no extra charge to delivery) or a full refund, depending on the discretion of our management.

We may request for the return of the damaged goods before we agree to a refund or replacement. Any cost associated with shipping returns is borne by the customer. Damaged items returned to us will be inspected for damages and upon approval, you will receive a full refund within 30 days, or we will provide you a replacement at no additional costs.

Warranty

All warranties are honoured by the respective local and international manufacturers. Light2U has no authority or certification to conduct warranty-based repairs or fulfil your warranty claims. If you are concerned about product warranty, please feel free to reach out to our customer service representatives.

4. Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of Malaysia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Malaysian courts.

PRIVACY POLICY

Light2U Online (M) Sdn. Bhd. and its affiliates (“Company”) may process your personal information when you communicate with us either by logging in to our website or by contacting our customer service. To protect your private information, we have established this Privacy Policy (the “Policy”) in accordance with best practices in the industry based on the PERSONAL DATA PROTECTION ACT 2010.

This Policy describes how we manage and process your personal information for our services on the Light2u.com.my website and its related sites, services, and tools (the “Website”).

By accepting the Policy and Terms & Conditions during registration, you expressly consent to our collection, storage, use, and disclosure of your personal information as described in this Policy.

Collection and Use of Personal Information

Your privacy is important to us. You can browse our sites without telling us who you are or revealing any personal information about yourself.

We will only collect information if it is relevant to our dealings with you.

1. For account creation, product purchases & delivery:

  • Email address
  • Physical contact information
  • Date of birth
  • Gender information
  • Mobile number
  • Financial information for transaction purposes

2. To improve your shopping experience:

  • Transactional information based on your activities on the Website
  • Postage, billing, and other information during purchase or dispatch of item
  • Chats, order disputes, correspondence through our Website, and correspondence sent to us

3. To send you targeted marketing, service updates, and promotional offers:

  • Other information from your interaction with our Website, services, content, and advertising, including computer and connection information, statistics on page views, traffic to and from the Website, ad data, IP address and standard web log information
  • Information from other companies, such as demographic and navigation data
  • Data made available via third party plugins

4. For prevention of potentially prohibited or illegal activities:

  • Other supplemental information from third parties (e.g. If you incur a debt to the Company, we may conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law)

All personal data shall be provided by you voluntarily unless indicated as mandatory. All such data will be kept confidential. Where the provision of personal data is mandatory, failure to provide such information may result in our Company being unable to provide you services or process your requests. We may provide aggregate information to our partners or affiliates about our users without disclosing information about identifiable individuals.

Should we be required by law, either in to aid legal proceedings, or to adhere to legal requirements, or to protect Company’s rights, or protect its members from losses, we will disclose personal information to proper and legal authorities. Such information will be disclosed in accordance with applicable laws and regulations.

Marketing

Your personal information will NOT be sold or rented to third parties for any marketing purposes. We may, instead, combine your information with information we collect from other companies and use it to improve and personalise our services, content, and advertising.

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s local hard drive.

Our site uses cookies on certain pages to help analyse user experience and web page usage, customise our services, content, and advertising; measure promotional effectiveness, and promote trust and safety. Certain features on our website may only be available with cookies:

  • Keeping you signed-in to our website
  • Storing your items in your shopping cart for when you revisit our website

Declining the use of cookies may affect your usage of our services and website.

Account Protection

We recommend using a secure password during registration on our website. Your password is encrypted with a one-way non-reversible encryption. Please make your password unique and do not, at any times share your password with others. You are responsible for all actions taken in the name of your account, including the sharing of your password.

If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.

If you have forgotten your password, you may retrieve access to your account by sending a forgot password email to yourself via self-service. We will never ask you for your old or current password through any means or form. If you have received such an inquiry, please report the incident. By requesting a password change, the system will prompt you to create a new password.

If you access our Website from a shared computer or a computer in an internet cafe, a PC room or a library, certain information about you, such as your user ID, activity, or reminders from the Website may also be visible to other individuals who use the computer after you. To protect your personal information or communication from being disclosed to others, you should log out and close the web browser after using our Website.

Security

Your information is stored on cloud servers located around the world and mainly in Singapore. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorised access and disclosure. However, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Third Parties

Except as otherwise expressly included in this Policy, this document addresses only the use and disclosure of information we collect from you. Any information disclosed to others, whether through our services or third-party services, may be subject to different rules and usage by them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to review the privacy policies of Facebook, Google & WordPress before you disclose your personal information to us.

Consent

By continuing to use Website, you consent to the processing of your personal data in accordance with the Privacy Policy and Terms & Conditions by the Company.

Changes to the Privacy Policy

We reserve the right to modify and change our Privacy Policy at any time. Any changes to this policy will be published on our Website. You should check this Policy on a frequent basis to be aware of the most recent applicable version of the Policy.